Please check in device manager if there is a listing for the webcam under Imaging devices or unknown devices. In the meantime, let's try these steps here: Have you tried to uninstall the drivers from device manager?ĭid you check if the webcam works in different apps like skype or the original webcam app? Have you recently made any changes on the PC before the issue started? To provide you with an accurate solution, I'll need a few more details: Don't worry as I have a few suggestions which should help you resolve this issue.

for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the webcam not working properly on your HP notebook.

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Now the audio is in sync with the video – sound matching movement of my mouth. I created a new 15 seconds video to test the audio.

Of the three options presented there I picked the “Other” choice, followed the steps, saved and closed. I opened the speakers volume mixer, selecting Recording Devices, clicked on the Microphone in use (with green check next to it), clicked on Configure, clicked on Set Up Microphone. Then it occurred to me the problem might not be with the builtin webcam itself or the downloaded YouCam, but with the builtin microphone (one on each side of the camera on this notebook).

I checked support forums, found others having same problem with same or similar webcams, getting no useful answers – just the usual egotistical super-tech runarounds – totally useless like the answers politicians give when they really don’t have any answers.

Test of video: I recorded about 15 seconds. Test of camera: Works well for still shots.

It was necessary to get the free download of CyberLink’s YouCam for Windows 10, which turned out to be quick and easy to install, and then to use it. Because I might use it for 2-way video communications and still shots in the future, I finally decided to set up the webcam (for camera and video with audio) built into my HP Notebook (purchased a few months ago).

Cyberlink youcam windows 10 issues